FREQUENTLY ASKED QUESTIONS
You need two things:
- 1. Your one-time pickup code, which is emailed to your @uncg email address. If you cannot find this code, you can also lookup your one-time codes by logging into Spartan Mail Management.
- 2. Your SpartanCard.
UNCG Postal Services processes packages and mail as quickly as possible. However, during “back-to-school” and other rush periods, it make take some extra time for us to process your shipment. Emails from shippers (UPS, FedEx, etc) do not mean your package is ready to pick-up; shipper emails simply acknowledge that your package has been received by our sorting facility. Your package will be ready for pickup only once you have received an email from us (email@example.com). If you have not received an email after 2 business days of your package arriving at our sorting facility, please contact us so that we can investigate possible issues.
Third-party websites and services often attempt to verify your address before shipping your order. The UNCG student zip code, 27413, is an official USPS zip code specifically designed to support the iSpartan notification and box system. If you are having trouble it is likely due to the website’s verification process on address line one. In addition, websites often allow you to bypass their address verification. As long as you are using zip code 27413 and following our address format, you will receive your mail!